The only thing that was on Carolyn Williams’s mind immediately before the name of this year’s recipient of the Anne-Marie Miller Service Excellence Award was announced was how to get in the best position to “scoop” the story. Carolyn wanted to make sure she could capture the surprised reaction of this year’s winner, both in pictures and in words. Much to her surprise, it was Carolyn’s name that was announced as the winner of the most prestigious award offered by Campus Partners. Instead of her behind-the-scene position, Carolyn was positioned front and center, and presented with accolades from Paul Lombardo, Executive Vice President. Amidst rousing applause from the audience of Campus Partners employees, Carolyn displayed humility that is typical for recipients of this award. She didn’t recognize her contributions as “anything outstanding,” and considered others in the Service Center to be “more deserving.”

But the facts speak for themselves. As Documentation Supervisor, Carolyn plays a crucial role in the Service Center. She is the primary channel for communication with our customers across the country, and with our staff throughout the Center. She publishes both of our monthly newsletters, Campus Partners’s Update for customers, and Mission-In-Motion for employees. Each issue is chock-full of interesting news and information, and Carolyn’s creativity and style adds a unique flare to these critical publications. Soft spoken, yet incredibly witty, each month Carolyn puts her desktop publishing skills to work. Actually, it’s more like each day and each week!

As a member of the Web Projects Team (winners of the Team Award at this year’s Employee Recognition Celebration), Carolyn has made significant contributions to our new Web sites. She was the leader in redesigning our customer Web site, www.amsservicing.com, and in providing text and content for our borrower Web site, www.myamsloan.com. Carolyn contributes to the ongoing development of these sites, publishing new information for posting to the sites weekly. Both Web sites have received rave reviews from customers, borrowers, and staff alike.

Carolyn is diligent in her response to internal customers, and holds the highest standards for customer service. She always puts forth a special effort to provide assistance and support, whether it’s updating documentation, editing correspondence, creating certificates, or jazzing up bids and proposals. According to Carolyn, she finds the ability to be creative one of the most rewarding parts of her job. She enjoys the challenge that graphic and web design brings, and considers it a true visible accomplishment.

Originally from Raleigh, North Carolina, Carolyn has been with the company for 3 years. She received her undergraduate and Masters degrees in English and Sociology respectively from North Carolina State University. Before joining Campus Partners Carolyn worked for several non-profit organizations, and for ITT Technical Institute.

By far, Carolyn’s most significant accomplishment has been sending her daughter Jaclyn off to college this Fall. Jaclyn is enrolled as a freshman at the University of North Carolina - Chapel Hill, chief rival to Carolyn’s alma mater. Reluctantly, Carolyn has started cheering for the Carolina Tar Heels. Now that Carolyn has the distinction of winning the Anne-Marie Service Excellence Award, she can remind Jaclyn that great things really do come from NC State!

Carolyn truly has made great contributions to Campus Partners, and we congratulate her on her achievements.