Wow! That’s the word that immediately comes to mind when you think of Linda Glenn. Linda has been a Customer Service Representative with Campus Partners for over 32 years. Wow! She says there’s no secret to her longevity, however, she has followed the same routine over the years. “I get up at 5:00 a.m. every morning so I can have a good breakfast, I try to be on time for work each day, and I take a moment every morning to get myself together before I get on the phones,” Linda explains. She is very humble about her remarkable tenure and says, “It doesn’t seem like it’s been that long. Time passes by so fast.”

Customer Service Manager and 38-year veteran employee, Kathy Riddle, has worked with Linda since her first day. Kathy says, “I have never met or worked with anyone as conscientious as Linda.” Her dedication is evident. In addition to being one of our most tenured employees, Linda also has eighteen consecutive years of perfect attendance. Wow!

“Linda’s long term commitment to Campus Partners is a tremendous accomplishment. She has been a team player from the beginning and remains one of our most positive and dependable employees. We are fortunate to have her level of experience in our Customer Service Department,” comments Lisa Koniuto, Director of Business Development.

Linda’s days as a Customer Service Representative consist of answering calls from customers, borrowers and collection agencies. She is charged with processing change adjustments, balancing accounting reports, performing FISAP analysis and reporting loan status to collection agencies. Linda has also accepted responsibility for working the NSLDS load error reports for all customers who have elected our Enhanced level of service.

“Customer Service Representatives are doing a lot more today than we have done in the past,” Linda recalls. Although some of the duties have changed, providing quality customer service is still the most important aspect of Linda’s job. She says she likes the feeling she gets knowing she has helped a customer solve a problem. “It makes you feel good about yourself,” Linda proclaims. Linda says she has also developed a formula that helps her handle all types of calls. She explains that the key is to remain calm and let the caller talk. “Part of their frustration is that they want to be heard,” Linda has discovered. She says she also keeps a mirror on her desk to ensure she always maintains a pleasant expression on her face.

Over the years, Linda has formed special bonds with both employees and customers. “We have some good people here. I enjoy working with everyone,” Linda states. She was also very excited to see Lucille Davis from long-time customer, Morris College, who attended our recent Partners Conference. Linda has talked with Lucille on the phone for the past 30 years and said it was great to see her.

Linda has lived her entire life in Winston-Salem. “I wouldn’t want to live anywhere else,” she says. She is very involved with her church, serving as a Deaconess and Steward and is also a member of the Missionary Society and Finance Committee. But even Linda is not all work and no play. She says she absolutely loves the theatre and takes a week’s vacation when the National Black Theatre Festival comes to town. The Festival has been held biennially since 1989 in Winston-Salem and showcases the best in African-American theatre. It brings more than 60,000 people to the city and has been host to such talents as Oprah Winfrey, Denzel Washington and Sidney Poitier. “I go see all the plays…all afternoon and night,” Linda boasts.

Linda says she often reminisces about all the people she has come in contact with over the years. “You would be amazed at how much you learn and how much comes back to you,” she ponders. She says that even after 32 years, she enjoys what she does. “I learn something new every day.” Wow!