Reading Room

Welcome to the Reading Room! The following manuals are available in PDF format. Download time for each manual depends on the size of the document that you are opening and the speed of your computer. By placing these manuals on our Web page, we are providing you with powerful and constantly available tools for using our products. When you open each PDF file, you will see a bookmarked table of contents down the left-hand side of the document. Clicking on these bookmarks will take you directly to the topic you choose. We think you will find it quicker and easier to use these online manuals than using the printed version. Plus, accessing them on the Web guarantees that you get the most recent version of the manual available, and best of all--they are free to you. You must have the latest version of Adobe Acrobat Reader installed on your computer to successfully view and print these documents. Click here to download a free copy of Adobe Acrobat Reader or visit the Adobe Web site at www.adobe.com.
Manual Name	Size	Date last updated on the Web
Accounting	1 MB	5/17/07
Glossary	0.19 MB	6/24/04
On-Line Processing Manual (Due to file size, you may wish to access the manual in two parts. As listed below.)	6.33 MB	2/4/10
Online Processing Manual, Sections 1-5	3.08 MB	2/4/10
Online Processing Manual, Sections 6-12	3.34 MB	2/4/10
Federal Regulations Manual	2.01 MB	1/14/10
Collection Agency Manual	2 MB	5/20/10
WebConnect	1.56 MB	2/8/07
DataStream	2.77 MB	8/29/03
DataStream Quick Start Guide	0.31 MB	4/11/03
Service Overview Manual	2.44 MB	1/14/10
User Guide for mycampusloan.com	2.2 MB	4/23/09
User Guide for System 3i	2.9 MB	4/1/10
expressReports Guide	749 KB	1/14/10
myReports User Guide	1.58 MB	3/29/07
Credit Card Payment Option FAQ	508 KB	10/12/06
iPROMise	1.34 MB	12/14/07
How to Access iPROMise Documents via System 3i	730 KB	7/26/07
Teleconference or Web Conference Handouts	Size	Date last updated on the Web
10 Things to Know about Perkins Loans	56 KB	5/1/08
Assignments	2.59 MB	2/23/06
All About Reports	1.17 MB	1/9/07
All About Accounting	526 KB	5/10/07
All About Collections	126 KB	7/16/09
Bankruptcy	176 KB	4/29/04
Cohort: What is it and How Do I Manage it?	180 KB	8/27/09
Customer Access to iPROMise via System 3i	640 KB	5/1/08
Evaluating Deferment, Forbearance, and Cancellation Requests	1.49 MB	3/15/07
eXpressReports Handout	528 KB	5/1/08
FISAP: Understanding and Completing It	1.72 MB	7/16/09
LVC Processing via System 3i Guide	208 KB	5/1/08
myReports Handout	456 KB	5/1/08
Record Retention	135 KB	7/16/09
Regulations Update-Final Regulations	148 KB	11/24/09
Regulations Update-Mid Year	138 KB	07/16/09
SAFRA: What it Means to Your Borrowers and Institution	192 KB	10/01/09
System III, QuikLetters, How to Read History	291 KB	2/8/07
The Borrower Experience	4.48 MB	4/12/07
The Borrower Experience-iPROMise	1.76 MB	5/1/08
WebConnect	831 KB	2/8/07
Where Do I Start: A Month to Month Guide	815 KB	9/17/09
Collection Agency Documents
Collection Agency Inventory File 56416411	96 KB	7/10/08
New Placement File 56416416	84 KB	7/10/08
Special Communications
FACT Act Furnisher Rules		7/15/10
Campus Partners: Identity Prevention Program – Red Flag Guidelines		10/23/08

Welcome to the Reading Room!